DIRECTOR OF PRODUCT

Turning customer desire into connected product ecosystems that drive growth.

I lead product strategy where content, commerce, and subscriptions aren't separate bets. They're one growth engine.

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Steffanie Williams
20%YOY ecommerce conversion lift
$4MDIGITAL REVENUE INFLUENCED
200+PRODUCTS LAUNCHED
16MACQUIRED SESSIONS MONTHLY

What I lead

Product strategy, growth, and the systems that connect them.

Strategy

Product strategy

Set the strategic sequence behind an 11-year platform transformation—from measurement foundation to connected ecosystem.

Development

Product ecosystems

Connected free content, signup, personalization, and commerce into one system—turning a 16M-session audience into a measurable customer journey.

Marketing

Growth & monetization

Built a recurring-revenue membership from an existing engagement habit—VIP membership, from $0 to real MRR in year one.

Memberships

Commerce & subscriptions

Modernized a dual-currency checkout system spanning cash, virtual currency, and an entire product catalog.

Data

Customer intelligence

Built behavioral measurement and identity systems that turned assumption-driven decisions into evidence-driven ones.

Teams

Cross-functional leadership

Directed a cross-functional team through three major platform transformations, reporting to the GM.

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Areas of expertise

Where strategy, customer experience, and commercial systems connect.

My range reflects the work required to lead an interconnected portfolio—not a collection of isolated features.

Product strategyPortfolio transformationGrowth & monetizationSubscriptions & membershipsEcommerce & paymentsCustomer lifecycleProduct discoveryRoadmaps & prioritizationMetrics & experimentationCustomer intelligenceGo-to-market strategyCross-functional leadershipBrand systemsExperience designContent platformsOperational modernization

Selected work

Different opportunities, one connected approach.

Explore the portfolio in depth, or learn more about the experience and perspective that shaped the work.

A different route to product leadership

Before I designed digital journeys, I designed physical ones.

My career began in visual design, physical consumer goods, and retail merchandising. I learned how packaging, pricing, and customer behavior work together. Then I applied that same systems thinking to digital products.

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Leadership philosophy

Good leadership is invisible. It shows up as clarity other people didn't have to ask for.

I set the direction so teams don't have to guess. I connect strategy, design, and engineering so nobody's optimizing in isolation. And I stay accountable for what happens after the decision is made.